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Do You Even Know What It Is You Want?

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Do You Even Know What It Is You Want?

Why Your Tech Issues Aren’t Be Solved Quickly

Yes, its true, I haven’t posted in a while, but I’ve been working on a product that I am going to be launching here real soon, so that’s been taking up a good chunk of my time. However, the product I’m working on is designed to solve the biggest problem I’m prepared to discuss in this post. So, you have a computer issue. Who doesn’t these days? Computers can be very unstable at times especially if you don’t know what you’re doing. One thing working in the tech support field has taught me is the following…people have no idea what the hell they want! Yes, I sound a little pissed off, well that’s because I am. One thing I was taught from a little kid was to be prepared for situations you may have to face. Now, I don’t expect everyone to have an answer to their own issue, that’s why there’s people to help. Although, how do you expect someone to help, when you yourself can’t explain your issue? First off, nobody is a mind reader and second, you need to be prepared when you’re about to explain an issue. When you have trouble explaining yourself, your issue will take longer to solve because now we have to figure out what you’re try to say as well as fill in the gaps of information that you failed to provide.

Let’s Digress – How To Fix The Problem!

One thing is for sure, I’m the extremely patient one when it comes to tech support and providing people a solution to their computer problems. However, not every individual is going to be the same way and the rant above was to make you aware of what you’re doing. This doesn’t apply to everyone, but those of you who don’t know how to explain yourselves know who you are.

Ultimately the easiest way to explain what you want is to STOP ANALYZING! Your job isn’t to analyze the situation. That’s the job of the IT Consultant who is helping you. Your job is to explain the issue in a clear and coherent manner. Basically, get straight to the point. Don’t tell us a story because it doesn’t matter or apply to the situation. I don’t need to know what you had for dinner, however, I do need to know if you spilled your dinner on your keyboard. What we need to know is the following:

1. What’s the problem?

2. How did the problem occur?

3. How often has the problem been occurring for?

These three questions if answer properly will give us the necessary information needed to assess the situation and diagnose the issue at hand. Your job is done. We now research and diagnose the problem as mentioned and keep you information with status updates along the way. You must remember some issues take much longer than others. These problems don’t get fixed by the snap of your fingers or by magic. Like anything else, it can take time.

Have You Learned How To Prevent The Problem From Occurring Again?

The simple and most direct answer for this question is, NO! Honestly, its not your fault. Most people with computer problems don’t want to be bothered with fixing these types of issues and I can’t really blame them. That’s what we’re here for and that’s what we do. On the other hand, it never hurt to write down some important recommendations that the IT Consultant may have provided you with to prevent these issues from reoccurring. Not everyone is going to do that. Sometimes its going to take you more than one occurrence of dealing with a specific computer problem before you choose to adhere to important recommendations.

What keywords from the IT Consultant are warning signs that maybe you should write down what they are saying? Well, some of these are going to seem beyond obvious, but it still doesn’t make a difference because many people still don’t write down suggested recommendations. Its important to remember that the IT Consultant is giving you this advice because he’s trying to save you money. This way if you have to call up again for help its not for the same issue and you’re not spending money on the same thing. So, here are the keywords to watch out for.

Anytime you hear…

1. ”I recommend…”

2. ”Its imporant…”

3. ”Please avoid…”

4. ”I highly suggest…”

These 4 phrases are often used at the end of the consultation because this is the “advice giving” portion of the overall consultation.

Closing Thoughts – I’m Not Angry

In closing, I’m not angry with anyone. I would hope people would be more aware of what it is they’re doing with their computers and share their issues in a way that thoroughly explains their problem. If you are clear in your question, provide details, and understand the process – then your issue will take less time to correct. That’s the ultimate goal here. You and the IT Consultant want to resolve your issue as quick as possible, but you need to realize that you are a big portion in making that possible. Take this into consideration when processing all this information I just shared – would you go into a doctors office and not know your degree of sickness? They need to know if you have a cold, fever, sore throat, body aches, etc. The same thing goes for an IT Consultant. In a way, they are the doctor for your computer.

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Do You Even Know What It Is You Want?