Posted on Friday, 22nd July 2011 by Frank

Do you care about the relationships you build online? Think about it, when someone reaches out to you and provides you with feedback, do you acknowledge it? If not, you’re making a big mistake. Not only are you missing out on a chance to improve yourself, but also build your community in a positive manner.

Tags: caring, community, customer engagement, email conversation, engaging, relationships
Posted in Customer Engagement | Comments (23)

Posted on Wednesday, 14th April 2010 by Frank

This is the second guest post that Jason Viglione has written for the blog. He expands off his initial post here and explains how updating your social networks on the many social media sites in a transparent way is the best way to grow a brand. People don’t like fakes, but they like those that are passionate. Which one are you?

Tags: audience, brand, brand building, business, caring, jason viglione, social media, Social Networks, transparency
Posted in Social Networks | Comments (2)